She is reporting on the trial of Adolf Eichmann and on the phrase she made unavoidable, the banality of evil: not a theory that evil is boring, but an observation that this organizer of deportations was a clown of a bureaucrat rather than a Shakespearean villain. The sentence about compliance is the part that saves the book from despair. Most will. Some will not. The “some” are not a type she can define in advance. They are a fact the century produced, barely, and she refuses to ignore them.